Returns
We want you to be absolutely delighted with your purchase but if for any reason you change your mind, be confident that you can easily return any unwanted items. To return an item please contact our Customer Service team on 024 7623 3514 quoting your order reference number and the reason for your return. All we ask is that you return the item in the condition that you receive it, including the invoice, and wrap the package securely (the packaging they arrive in can often be used for the return).
IMPORTANT: PLEASE SEND ITEMS BY ROYAL MAIL RECORDED OR SIGNED FOR DELIVERY SERVICES ONLY.
The maximum postage refunded for any recorded item will be £10.00. We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 14 days from receipt of goods. Please post returns to our address shown at the base of this page. All personalised or made-to-order items are excluded from the returns policy so please check carefully before ordering. As soon as you place an order for a personalised or made-to-order item you have entered into a contract to purchase that item. Therefore once you have submitted the order you cannot cancel or return the item either before or after despatch. During peak periods exchanges can take upto 28 days to process. If you require an exchange for a specific date, e.g. in time for Christmas, we advise that you place a fresh order as we cannot guarantee that returns will be processed in time.
Exchanges
We can exchange goods within 14 days from delivery. After this we can only exchange items if they were received faulty or if the wrong item was received incorrectly. Free exchanges apply to UK orders only, all exchanges to be sent to an address outside of the UK will be charged the full postal cost for the delivery.
Refunds
We can refund goods within 14 days from delivery. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can only refund delivery costs if the return is a result of our error.
Checking
If an item is found not to be faulty by our independent tests we may return the item with a postage charge. A full charge will be made on goods that have been returned in a used or unsaleable condition (e.g. damaged packaging, torn, scuffed or dirty goods). We reserve the right to return to you (at your cost) any item returned to us after 21 days.
